Support - METASITE

What is the fastest way to sell a product?

It's very easy to distinguish your ad from the general mass. To do this, you can connect a paid service or a package of Turbo sale services to your ad. Your ad will be raised in the feed and highlighted with a marker, you definitely won't miss your customer!

My ad is blocked

If your ad is blocked, then try to look for the reason in the Rules of the Service. After finding the reason, fix the violation of the rules and submit the ad again.

My account has been blocked by the administration

Most often, an account is blocked because the user's behavior does not comply with the Rules of the service, for example:

• Repeated placement of ads blocked by a moderator. For example, containing goods/services prohibited by the law of the Russian Federation and/or the Rules of Use of the service, or containing links to third-party sites.;
• Publishing ads or sending messages using third-party software or automated scripts;
• The use of information in the user's photo, first name, or last name that is prohibited by the law of the Russian Federation and/or the Rules of Use of the service (obscenities, contact information);
• The user fraudulently tried to obtain the bank card data of other users;
• The user did not send the product after receiving the prepayment or did not pay for the product after receiving it.

If the administration of METASITE has blocked your account, and you are sure that you followed the Rules of the service, write to us.

How do I delete my account?

You can request a complete account deletion through the support service or delete the account yourself in your personal account in the settings section.

Do you have any questions or suggestions? Write to us!